Multi-property SiteMinder setup guide

The Sitehotelminder multi-property setup connects to several SiteMinder property accounts simultaneously, each using its own API credentials. This guide covers the connection and configuration process.

Prerequisites

• An active SiteMinder account for every property in your group (separate SiteMinder accounts, not sub-accounts)
• API access enabled on every SiteMinder account (check with SiteMinder support if in doubt)
• API keys generated from each SiteMinder account (see the SiteMinder access guide)
• An active Sitehotelminder subscription covering multi-property management

Step 1: add your first SiteMinder property

In your Sitehotelminder account go to Multi-Site → Properties → Add property. Enter the property name, SiteMinder API key and API endpoint URL for the first property. Click "Test connection" — the module will confirm the property name returned by the SiteMinder API. Save the property.

Step 2: add the remaining properties

Repeat the step 1 procedure for every additional SiteMinder property. There is no cap on additions up to the 30-property ceiling of the current module plan. Each property uses its own API credentials.

Step 3: configure the group KPI dashboard

Go to Multi-Site → Group dashboard. Select the indicators you want displayed at group level: occupancy, ADR, RevPAR, arrivals today, departures today, 7-day pickup, net revenue. Rearrange the KPI tiles by drag and drop. The dashboard refreshes data from every connected SiteMinder API every 15 minutes.

Step 4: set up rate parity monitoring

Go to Multi-Site → Parity → Configure. Select the room-type pairs between properties to monitor for rate parity (for example "Standard Double" across every property in the group). Set the parity alert threshold — the maximum rate gap before triggering (default: 15%). Alerts are sent by email and shown in the dashboard.

Step 5: bulk rate operations

To apply the same rate change to several properties in one go, open Multi-Site → Bulk rate update. Select properties, rate plans and date range. Enter the new rate or adjustment (absolute or percentage). Review the preview which shows the new rates per property before validation. Click "Send to SiteMinder" — rates are pushed to each selected SiteMinder property's API simultaneously. A confirmation screen shows the success/failure status per property.

Troubleshooting multi-property connection issues

If a property shows "Connection error" in the dashboard: verify that the API key has not been rotated in the SiteMinder admin panel of that property; verify that API access is still enabled on the SiteMinder account; try re-entering the API credentials. Contact support@sitehotelminder.org with subject "Multi-property connection issue" naming the affected property if the issue persists.