Secure access

Access your Sitehotelminder Client Area

Manage your active SiteMinder modules, review your billing history, update your API credentials and download usage reports — all from your Sitehotelminder Client Area.

Receive a secure access link

We'll send a secure access link to the email registered on your account. No password required.

What you can do from your Sitehotelminder Client Area

Your dashboard gives you full control over every active SiteMinder extension.

Manage SiteMinder connections

Review and update the SiteMinder API credentials used by each active module. Reconnect instantly if your SiteMinder API key is regenerated.

Active module status

See the list of live SiteMinder modules, the timestamp of the last sync against your SiteMinder account and any alerts or errors that need attention.

Usage reports

Download monthly usage reports for every SiteMinder module. CSV or PDF export for your accounting archives.

Billing and invoices

Review all past invoices, update your billing email, manage your subscription and download receipts for bookkeeping.

Alerts and notifications

Configure email alerts for API sync failures, rate push confirmations and module updates certified against the latest SiteMinder API version.

Onboarding and setup

Step-by-step guides for every SiteMinder module, including how to locate your SiteMinder API key and grant the required API permissions.

How to connect your SiteMinder account

To use a Sitehotelminder module you'll need to provide your SiteMinder API credentials. Here's where to find them. For a full walk-through, see the detailed tutorial.

Access your SiteMinder account

Open your SiteMinder system at the URL provided during onboarding. This is usually a custom URL of the form yourhotel.siteminder.com or the SiteMinder cloud portal.

Open the API settings

Inside SiteMinder, go to Settings → Integrations → API Access. Depending on your SiteMinder plan, administrator access may be required to view this section.

Generate or copy your API key

If no API key exists yet, click "Generate new key". Copy the key and keep it somewhere safe — SiteMinder will only display it once.

Paste it into your Sitehotelminder Client Area

Once inside your Sitehotelminder Client Area, go to Settings → Connected SiteMinder Account and paste your SiteMinder API key. The connection is tested immediately.

Full SiteMinder guide →

Client Area access — frequently asked questions

Check your spam or junk folder first. If the link hasn't arrived within ten minutes, request a new one using the same email address. Make sure you're entering exactly the same email address that appeared on your original Sitehotelminder order.

Yes. Come back to this page, enter your email again and a fresh access link valid for 30 minutes will be dispatched immediately. Links expire for security reasons — this prevents old links from being used if your email is forwarded or compromised.

Make sure you're entering the exact email address used at checkout. If you have your order confirmation email, use that address. If you still can't get in, email us at support@sitehotelminder.org with your order reference.

For now, each Sitehotelminder account is tied to a single email address. If your hotel team needs multi-user access, contact support and we'll manually add authorised email addresses to your account.

Yes. Every Sitehotelminder module connects to SiteMinder through the official SiteMinder API. You'll need an active SiteMinder subscription. Sitehotelminder does not replace SiteMinder — it extends it.

More questions? See the full FAQ or contact support.